Store Policies & Terms
Clear, transparent guidelines for digital voucher delivery and customer support.
Digital Code Delivery Policy
All digital products purchased through Charejli are delivered directly via WhatsApp chat upon payment verification, typically within 5 to 15 minutes during operating hours.
Refund & Replacement Policy
Due to the non-retrievable nature of digital voucher codes, software activation keys, and direct game account top-ups, sales are final once code delivery or account credit is completed.
Privacy Policy
We store zero credit card or banking information. Customer contact details provided during checkout (Name, Phone Number, Player ID) are solely used to format your order message for WhatsApp communication.
Terms of Service
Buyers are responsible for ensuring that their game account region (e.g. US PSN, Global Steam) matches the voucher product region prior to submitting an order.